Shipping & Return policy

Shipping

We consider that the shipping of a package cannot be our entire responsibility if the order has left our distribution facility.  We consider that any problem occurred at the shipping is out of our hands. We exonerate from the responsibility of the problems and/or delay the shipping company can cause. The order is considered your entire responsibility the moment it leaves our distribution facility. If the informations entered at the time of the order are wrong or include any mistakes, the client has the entire responsibility of the inconvenience and charges it may cause. We reserve the right to keep an order if the charges are not fully paid. 

Processing time: 3 dyas

Shipping Method: DHL 、USPS、FEDEX

We hope you love your purchase but we understand that it's hard to know how our products will fit when buying online. 

 Return

We offer the possibility of returning REGULAR PRICED items for a store credit only by submitting your return request within 30 days following your online purchase. Any items returned after 30 days of purchase will not be accepted. A prepaid label will be sent to you by email once your return request has been approved.

ALL SALE ITEMS ARE FINAL, THEREFORE WE DO NOT ACCEPT EXCHANGES OR STORE CREDIT ON SALE ITEMS.

Store bought item(s) must be returned at the store where you purchased your item(s) according to their return policy.

Please note that products will only be accepted if they are returned in their original and clean condition with tags, unworn and unwashed. 

We do not accept damaged items due to unusual use.

If you are not happy with your purchase or if you need assistance regarding your recent order, please contact us at hello@headster.us. We will gladly help you, no worries!